No inspection fee – It is never our intention to burden you with a fee for an event that could possibly be our fault. While many potential warranty claims end up being another problem, we don’t believe that you owe us any money to take that first look. Our consultants will help determine the best route for the issue you are experiencing.
Customer protection – To keep it unbiased, we have a built-in protection for our homeowners, that allows them to challenge us with an engineer of their choosing. If the engineer determines that we are wrong, and our pier was the cause of failure, then we will reimburse them for that charge.
Transfer Education – Many companies will use a warranty transfer to get out of their warranty when people forget to do it in the time allotted. This is not our intention. In fact, while we do have a transfer window, it’s impossible to void the warranty if you miss it. The goal of our transfer is to educate the future homeowner of proper maintenance to ensure they don’t have to have adjustments performed any time soon.
Lifetime Coverage – This warranty is valid for the lifetime of the home and it is our intention to make sure that you are fully educated enough to limit the amount of adjustments over that period of time.